Shopzilla Solutions

Over 10,000 Mobile Phone Reviews on www.Base.de

Michelle — Tue, 21 Feb 2012 01:09:00 -0800

Submit a review now or benefit from existing reviews! Attention, drum roll! We are very proud to announce that over 10,000 mobile phone reviews have been submitted on the Base.de website by you! This number is growing on a daily basis which is a great help to those shoppers trying to make a purchasing decision from a wide range of products.

To celebrate this day, we have produced this blog to illustrate its highlights. Please have a read and inform yourselves about which phones are the most popular, which ones have received the most reviews and what the future holds!

Our top reviews at a glance

The most popular brand is Apple (average valuation: 4.6 out of 5 stars). The brand with the most reviews however, is Samsung: these mobile phones have been commented on and reviewed about 2,800 times. With reference to individual mobile phone models, the following 3 Smartphones have received the most reviews:

1^st place – Samsung Galaxy S ii 9100 black 555 reviews, average star rating of 4,8

2^nd place – Samsung Galaxy S i9000 metallic-black 437 reviews, average star rating of 4,4

3^rd place – iPhone 4 16 GB, black 378 reviews, average star rating of 4,6

Also: we are extremely pleased that our own Base Lutea 2 in glossy piano black has come in at 9^th place with 158 reviews and an average star rating of 4.0.

Almost 2,000 reviews a month!

We have only been working with Shopzilla for just over a year, which makes the large amount of reviews that we have collected even more surprising. The review solution first appeared on the Base.de website on the 20. December 2010. (We invited you all to take part in submitting reviews in this blog and got great feedback). Currently, we are receiving on average around 1800 reviews per month, and this figure increases daily. All reviews are read and checked daily by our colleagues, who work in a team of 3 people before they are approved. Lots for us to read!

Who are the people submitting the reviews?

From the 10,000 reviews we have received, approximately 60% are submitted by verified customers (“verified buyers”) and are therefore particularly believable. A further 20% of reviewers are “verified reviewers,” whose E-Mail address we have verified and know. All further reviews are anonymous. Of course our fellow employees are also allowed to review products, but we don’t actively ask them to do this as we want to see your reviews in the first instance.

What else is planned for mobile phone reviews?

We think that reviews and customer opinions are a clear case for the social web. This is why we would like to work on having a Facebook interface. You will then be able to review products in Facebook and have the reviews appear on your wall.

10,000 reviews are not enough!

We have received so many reviews - however your own review is missing? Then take part! Your review can help others with their purchasing decisions. And if you are wondering which mobile phone will be best for you: have a look at the existing comments. Click on a mobile phone of your choice and follow the links “read reviews” or “write a review.” It doesn’t matter if you have reviewed a product yourself or if you would like to have a look at existing reviews: let us know if they were of use to you. We are excited to hear your opinion!

*This article has been translated from German. To view the original blog click here.

Shopzilla signs Suzanne Rogers for Marketing

Michelle — Tue, 17 Jan 2012 06:13:00 -0800

Suzanne Rogers has been appointed Director of Business Services for Shopzilla Europe. Shopzilla Inc., a consumer lead generation platform focused in online retail, owns and operates a portfolio of leading comparison shopping, product reviews, and consumer insights properties. The company has appointed Rogers to lead marketing and business services for Shopzilla Europe, based in its London headquarters Rogers has previously held senior management posts in consultancy and publishing firms.

Under Rogers’ guidance, Shopzilla’s marketing and PR campaigns will reach UK, French and German retailers in 2012. Shopzilla is looking to make a number of appointments in the new year, including several French and German speaking roles which will also be based in the London offices. Shopzilla drives traffic for online retailers, as well as enabling product reviews and providing customer insights.

Suzanne will report to Brad Kates, CFO at Shopzilla, who said: “Suzanne joins Shopzilla Europe at such an exciting time for online retail and for Shopzilla as a company. It’s a case of ‘watch this space’ as we continue to develop exciting and new opportunities for our retail clients to connect them with customers in 2012.”

You can follow Shopzilla on Twitter: @ShopzillaEU www.shopzillasolutions.co.uk

For details of vacancies at Shopzilla please visit: http://about.shopzilla.com/our-careers/shopzilla-europe/zillans-wanted

Shopzilla Awards Online Retailers for Excellence

Michelle — Mon, 05 Dec 2011 02:11:00 -0800

Shopzilla Europe, the shopping search engine, has unveiled the European winners of its annual Circle of Excellence Awards. The awards recognise the top performing online retailers that provided outstanding online customer experiences throughout this past year, as rated by their customers.

The 2011 Shopzilla Circle of Excellence winners are:

Beauty Flash

Cartridge SAVE

Crucial

Livefoodsdirect.co.uk

Paws247

Surfdome

Swagger & Swoon

Village Hats

Livefood UK Ltd

FRANCE

Centrale D'achat Ubaldi

Coudre et Broder.com

La Cabane en Ligne

La Maison de la Corde

Le Pape

Macway

Made in Sport

Maison Tasset

Music Store

Platine Center

Pour Chien et Chat

Rascol.com

SARL KOBUO

Shoes.fr

Spartoo

TINKCO

Les Kinousses

Arthus & Co.

GERMANY

Buttinette

Xergia Beautyspot

Fan and more

Grubauer's Gewürze & Teeversand

KitchenKing24

These retailers can now proudly display the Shopzilla Circle of Excellence badge on their websites for the next year.

The Shopzilla customer feedback platform and tools have the power to enhance retailers’ success and customer loyalty. The 2011 Shopzilla Circle of Excellence award was earned by 32 online retailers in Europe, out of the thousands of retailers in its European network. This year’s Circle of Excellence recipients range from Livefoods Direct, which sells animal food such as locusts and mealworms, to Beauty Flash which specialises in skincare products. These top performing websites find the feedback platform essential in maintaining superior customer service and gaining consumer insights.

We make it a business priority to ensure as we evolve, customer satisfaction remains our key focus. To be recognised for the third time by the Circle of Excellence Awards is great confirmation that our direction is the right one.

The daily reports Shopzilla provide, enable us to review and track our performance as well as respond quickly to customer comments, streamlining our entire Customer Service process.

The achievement is a great milestone for the Surfdome team, however we will continue to review and improve our process to remain at the forefront of the industry” said Justin Stone, Managing Director, http://www.surfdome.com

Neil McCarthy, Senior Director B2B, at Shopzilla Europe said, “Shopzilla reaches around 14 million* shoppers across Europe per month and by asking real customers for their feedback on their shopping experience we can offer retailers genuine competitive insight which is not available on this scale elsewhere.

“Shopzilla enables retailers to understand their customers’ reactions by providing tools and reports about their customers’ experiences of their own websites. These tools are provided free of charge. The feedback and ratings programme not only provides benchmarking information but also aids other marketing programmes through the integration of these results in Google’s adwords programme.”

In order to earn the Circle of Excellence award these successful retailers have received significantly higher customer ratings than the average scores for their country across seven key satisfaction indicators:

· Overall satisfaction at the point of sales

· Product selection

· Ease of finding what the customer is looking for

· Repurchase intent after order receipt

· Product met expectations after order receipt

· On-time delivery

· Customer support

No austerity measures for Santa: 'Shopzilla kids' Christmas' list bulges with hi-tech gifts

Michelle — Tue, 13 Sep 2011 00:00:00 -0700

Boys expect their folks to splash the cash, while girls are more modest - A brand new Shopzilla poll reveals today what 6-12 year-olds want this Christmas. Santa is not taking austerity measures this Christmas judging by the poll which reveals that electronic pets, laptops, tablets, digital cameras and games consoles are likely to be piled up under the tree this year. On average children in the UK are expecting £167 to be spent on them by their parents, which may not be enough for some of the more costly toys in the list.

£167 is the average amount that 6-12 year olds expect their parents to spend on them in total with more than half anticipating their gifts will cost under £150 in total. The ‘gender pay gap’ may start at a very young age if this Shopzilla survey is any indicator – boys aged 6-12 expect an average of £183 spent on them by their parents this Christmas while the girls are expecting a total of £155 on average – 18% less than the boys. However, Cars 2 toys are just as popular with girls as boys, reaching number five on both male and female Christmas lists.

Kids want to be just like their parents with ‘grown-up’ items such as digital cameras, laptops, iPads and smart phones making the top ten. 14% of the children surveyed no longer play with or use last year’s top gift any more and 12% can’t remember the best gift they received last year.

Neil McCarthy, Sales and Marketing Director at Shopzilla said: “The sheer newness of a must-have item is what attracts many of these young shoppers. It’s not just about getting the right item, it often has to be a certain colour and a particular model. Retailers who anticipate these trends and are able to meet demand will be able to tap into the tech-savvy young market.”

Top 10 most-wanted GIRLS’ toys and gifts:

1. Laptop/tablet

2. Digital camera

3. Nintendo 3DS

4. Electronic Pet

5. Cars 2 Toy

6. A real pet (not a toy)

7. Mobile phone/smartphone

8. Games for a computer console

9. Lego

10. Games Console

Top 10 most-wanted BOYS’ toys and gifts:

1. Laptop/tablet

2. Electronic Pet

3. Nintendo 3DS

4. Digital camera

5. Cars 2 Toy

6. Games for a computer console

7. Lego

8. Mobile phone/smartphone

9. Games Console

10. Moshi Monsters

Online Shoppers Set to Keep Taking the Tablets: New Research by Shopzilla

Michelle — Thu, 23 Jun 2011 05:54:00 -0700

- RETAILERS URGED TO PREPARE FOR NEXT BIG E-COMMERCE TREND AS UK CONSUMERS EMBRACE iPAD AND TABLET SHOPPING REVOLUTION -

Retailers are being urged to prepare for the ‘tablet revolution’, as new research shows that online shopping via iPads and similar tablet devices is set to rocket in popularity – just as it has done in the US.

Although the iPad was only launched 12 months ago, new European findings by the shopping search engine Shopzilla reveal that 6% of shoppers already own a tablet and a further 20% are considering purchasing one over the next year. The majority of owners say it is as easy to use for online purchases as a personal computer.

The trend is set to mirror the US where the iPad is driving a revolution in

e-commerce. A recent Shopzilla study in the US shows that 12% of consumers now have a tablet device, and a further quarter plan to buy one in the next year. In the European survey, published today, an overwhelming 5-to-1 ratio name the iPad as their tablet of choice.

The research by Shopzilla of almost 5,000 online shoppers – conducted to launch new destination shopping site Beso.co.uk – also reveals:

- Nearly two thirds (61%) of iPad or tablet users say it is as easy to shop online with their hand-held device as with their personal computer

- The majority, 71%, have bought or would buy online using their device

- Dual-screen technology means 70% of tablet users even watch TV while browsing shopping sites simultaneously

- 53% of iPad or tablet users surveyed use their device to browse shopping sites with friends

- 27% of online shoppers currently use a smartphone to browse shopping sites with friends

Rachel Smith, Business Services Senior Director at Shopzilla, said:

“Since their launch in April last year, an astonishing 25 million iPads have been sold worldwide, and with one in five online shoppers telling us they plan to buy a tablet in the next 12 months, this is clearly set to be a huge trend for UK shoppers.

“iPads and other tablet devices are also helping to drive the popularity of ‘social commerce’, with 53% of online consumers using their tablet to share online shopping activities with friends - whether it’s hunting for bargains, browsing reviews or making purchases.”

The Shopzilla research was conducted in Europe’s three largest online retail markets: the UK, France and Germany. It also reveals that almost 80% of current tablet owners view their device as an addition to their technology arsenal rather than as a replacement for an existing device.

And with many retailers still learning how consumers are interacting with these new devices, it is vital that they are prepared for the tablet revolution.

Rachel Smith, Business Services Senior Director at Shopzilla, added: “The year of mobile commerce, which has been predicted for some time, is finally here. With the explosion of the tablet market we are seeing a seismic change, and the opportunity will be for the retailers who are first to get it right.”

For more information, visit www.shopzillasolutions.co.uk to find out how Shopzilla can help retailers to sell more online.

Media enquiries: hbeckett@shopzilla.com

07551 005877

Sample: Shopzilla surveyed 4,721 consumers in the UK, France and Germany, May 2011.

The research report will be available on info.shopzillasolutions.co.uk/content/ipad from Friday 24 June 2011.

Beso Launches in Europe

James — Wed, 09 Feb 2011 02:36:00 -0800

Shopzilla brings the high street to life for online consumers with Beso

LONDON – This week Shopzilla Europe, the shopping search engine, brings Beso (pronounced bee-soh) to the UK, France and Germany. Beso is a successful destination shopping site where shoppers who want to discover new products can browse clothing, accessories and home furnishings for men, women and children.

Scott Macon, COO of Shopzilla said, “Beso provides a customer experience that is similar to walking through an attractive shopping centre or down the high street, but without getting cold hands and wet feet. Our customer reviews will help fashion-lovers when they are browsing this site with friends.

“Fashionistas can find the big name retailers such as Abercrombie & Fitch, net-a-porter.com, UGG, Diesel and Kurt Geiger in the UK.”

Beso has dedicated sites in the UK, France and Germany: www.beso.co.uk; www.beso.fr; www.beso.de

David Weinrot, Senior Vice President, Operations and Business Development said: "The Beso experience is one that attracts over three million monthly unique shoppers in the US (comScore) and we’re confident it will enjoy just as much success in Europe."

Shopzilla helps retailers listen to their customers by providing free tools and reports about the customer experience on their own websites. The feedback and ratings programme amplifies the consumer voice and is fast and measurable, resulting in insights, action, and consumer loyalty.

About Shopzilla, Inc.

Shopzilla, Inc. launched in Europe in 2005. Shopzilla connects shoppers with more than 100 million products from tens of thousands of retailers. Reaching a global audience of over 40 million shoppers each month through both its destination websites and affiliate network, Shopzilla has offices in London, Los Angeles and San Diego. The company operates sites and business services in the United Kingdom, France, Germany and the United States. Shopzilla, Inc. is owned by Scripps Networks Interactive (NYSE:SNI).

Online retailers celebrate as Shopzilla awards excellence

James — Mon, 13 Dec 2010 09:05:00 -0800

LONDON – Shopzilla Europe, the shopping search engine, has unveiled the European winners of its annual Circle of Excellence Awards. The awards recognise the top performing online retailers that provided outstanding online customer experiences throughout this past year, as rated by their customers.

The 2010 Shopzilla Circle of Excellence winners are:

UK:

ActiveBeauty.co.uk; beautyflash.co.uk; Cartridge Save; CheapSmells.com; Crucial.com; Livefoods Direct Ltd; Paws247.com; Surfdome.com; theplasmacentre.co.uk; WatchShop.com

France:

1001 Bijoux; AboutBatteries.com; AllezDiscount.com; Cloggs; CoudreetBroder.com; Crazyphonic; Digit-Photo.com; La cabane en ligne; LEPAPE; MacWay; Madeinsport.com; Maison Tasset; Maisonic

Mikalo; Ruedespiles; Session Music; Spartoo; Tinkco; UBALDI.com; Univers Broderie; zooplus

Germany:

buttinette; Session Music

These retailers can now proudly display the Shopzilla Circle of Excellence badge on their websites for the next year.

The Shopzilla customer feedback platform and tools have the power to enhance retailers’ success and customer loyalty. The 2010 Shopzilla Circle of Excellence award was earned by 32 online retailers in Europe, representing the top 0.57% of Shopzilla Europe’s retail network. Circle of Excellence recipients range from Livefoods Direct, which sells animal food such as locusts and meal worms, to Active Beauty which sells cosmetics and other beauty products. Many have won the Circle of Excellence award for the second or third consecutive year, and find the feedback platform essential in maintaining superior customer service and gaining consumer insights.

"We're very proud of the Surfdome team for earning the Circle of Excellenc Award once again. The detailed customer feedback we receive through Shopzilla is reviewed daily to ensure we are performing as expected, reacting quickly when required and ultimately making our business stronger," said Justin Stone, Managing Director, http://www.surfdome.com

Scott Macon, MD of Shopzilla Europe said, “Shopzilla reaches more than 40 million shoppers per month across the globe and by crowd-sourcing their feedback we can provide retailers with insights which they may never receive through other forms of retail.”

Online retailers earning this award received significantly higher customer ratings than the average scores for their country across seven key satisfaction indicators:

Overall satisfaction at the point of sales

Product selection

Ease of finding what the customer is looking for

Repurchase intent after order receipt

Product met expectations after order receipt

On-time delivery

Customer support

About Shopzilla

Shopzilla Store Ratings coming to Google Adwords and Product Search

James — Mon, 22 Nov 2010 07:56:00 -0800

Through Shopzilla’s free Consumer Insights programme, thousands of retailers are gathering feedback and ratings for their websites every day. These ratings appear in Shopzilla’s Marketplace listings, and help to drive clicks to retailers by letting customers recognise quickly and easily that they are visiting a reputable store.

But we’re not the only ones to recognise the benefits of this system to retailers and customers. Last month, it was announced that Shopzilla and Google had partnered in the US to include Shopzilla’s ratings and reviews in Google’s Seller Ratings. We’re pleased to tell you that this functionality is coming to Europe very soon.

This partnership means that the star ratings given to retailers through the Consumer Insights programme will show up in search results for Google Product Search, and in Google AdWords ads for those retailers. Depending on the format, full length reviews will also by displayed by Google.

To hear Google’s take on the worldwide partnership with Shopzilla’s Consumer Insights programme (called Bizrate Insights in the US), you can read Google’s post on the official Google Merchant Blog .

The positive impact of increased exposure of ratings has already been felt by retailers in the US, with higher click-through rates in AdWords and higher conversion rates from Google Product Reviews.

The best thing about this partnership is that all these benefits come to retailers participating in the Shopzilla Consumer Insights programme at zero cost, and the huge reach of Google makes for enormous potential advantages for retailers.

This service will be available very soon, and we’ll let you know as soon as you are able to take advantage. If you’re not part of the Consumer Insights programme yet but would like to be involved, call us on 0207 029 3300 and we’ll tell you how to make it happen.

New Facebook Features Come to Shopzilla Product Reviews

New Bidding Tools, New Reporting Tools

New Facebook features come to Shopzilla Product Reviews

James — Mon, 22 Nov 2010 07:52:00 -0800

Today we’re happy to tell you about Facebook Onsite , a new feature incorporated into Shopzilla Product reviews that further emphasises and improves the social and sharing advantages of our customer review solution.

Encouraging word-of-mouth and getting retailers’ products out to a wider audience is an important aim of Shopzilla Product Reviews. It’s the reason we introduced our Social Megaphone feature, designed to allow customers to easily repost their reviews to Twitter, Facebook and various blogs.

The new addition of Facebook OnSite combines the selling power of customer reviews with the massive reach of Facebook and its friend-to-friend recommendations.

Facebook OnSite does more than other social tools that only allow for one-way interaction. Rather than just push user-generated content out to Facebook, Facebook Onsite allows retailers to integrate the world’s largest social network into their product pages.

Facebook OnSite brings with it many features including:

Verify with Facebook Customers are given the option to post their review to their Facebook Wall, shared by default with all friends. This authenticates their review with their Facebook profile. It includes a product picture, the star rating, a snippet from the review, and a link back to the retailer’s product page.
Reviewer profiles on the product page Facebook details such as profile picture ‘About Me’ content and location are brought to the retailer’s product page, allowing grouping of the review history of a Facebook user directly on the site.
“Comment on Facebook” links Available after each review on the product page, these links allow users to make comments on a review which are published on Facebook, further extending the reach of that content.

All these enhancements are designed to increase customer engagement, give customers more ways to make their voices heard and to drive traffic and conversion rates for retailers.

Shopzilla Product Reviews is a world-class customer review platform with pricing suitable for retailers of any size. To sign up today, or to find out why you should, call 0207 029 3300 or email sales@shopzilla.com today.

Shopzilla Store Ratings Coming to Google Adwords and Product Search

New Bidding Tools, New Reporting Tools

James — Mon, 22 Nov 2010 07:47:00 -0800

We’re proud of our tools for businesses, and we’ve been told by many retailers that our tools are some of the best among shopping search and comparison shopping websites.

However, improvements can always be made, and this month we’ve released the most significant enhancements to our bidding and reporting tools yet. These improvements will make for much faster and friendlier use of the Shopzilla Business Services website, allowing retailers on the Shopzilla network to plan more efficient campaigns and get more useful information in less time.

We caught up with Mona Caro, Senior Manager of the Merchant Team at Shopzilla, and asked her a few questions about what these new improvements will bring to the retailers we work with.

So, what’s new?
The most noticeable change is the increased speed of the new Account Management Tools. Shopzilla has always offered a full-featured, industry-leading set of tools, but they sometimes ran slower than we would have liked. The new updates have really made a dramatic difference to the speed of the bidding and reporting tools, and we think that retailers will really notice and appreciate the difference.

What else has Shopzilla done to speed things up?
Aside from the technical improvements, we’ve also made a few changes to make using the tools quicker and easier. For example, retailers no longer have to click through multiple pages on the Reporting Tool as the default view on the product level is now at 250 lines per page. We’ve also made important information easier to view, and added an improved calendar date selector.

Does the Bidding Tool have new features?
Yes. One of our most important advancements is the ability for retailers to place bids on products as soon as the feed is processed, instead of having to wait for their offers to go live. There’s also improved visibility of the product listings, including a display of products with and without bids at the subcategory level, a display of the SKU (now appended to the product title), custom date ranges (instead of the old 7-day or 30-day views), and the ability to use cost of sale, bid, and product price filters at the same time. Merchants can now search by SKU on the SubCategory level to locate and optimise their bids. We’ve also included some javascript optimisations which now produce faster Quick Fill and less lag when clicking through inputs on the page.

And the Reporting Tool? New features there too?
The vast majority of reports now render in one or two seconds, which we’re all really happy about! Accessing reports is faster and more intuitive now, especially after combining the Cost and Performance reports. When used alongside the Performance Tracker, reports now show all orders coming from Shopzilla traffic, and we’ve improved the B2B Dashboard so a quick overview of your campaign is always easily accessible.

Are the improvements finished? Or is there more to come?
This is the biggest update we’ve made to our tools in some time, but we’re always striving to make our tools as effective and easy to use as possible. During the peak holiday season, speed and stability are of utmost importance to retailers so we won’t make many more changes for the remainder of the year. In the meantime, we’re always listening for feedback and suggestions.

If you’d like to let us know what you think of these changes, or want to let us know what you’d like to see in future, send us an email at merchantservices-uk@shopzilla.com .

If you’ve never listed your products on the Shopzilla Marketplace, or want to see how it can improve your sales in the busy Christmas period, call us on 0207 029 3300 or email sales@shopzilla.com . There are no set-up fees or long-term contracts, and you can easily set a budget so you don’t overspend.

Shopzilla Store Ratings coming to Google Adwords and Product Search

New Facebook Features Come to Shopzilla Product Reviews