Shopzilla Solutions

Enterprise FAQ

For small to medium-sized businesses, see the Shopzilla Product Reviews Express FAQ .


How easy is it to implement Shopzilla Product Reviews on my website?

A basic technical comfort level with JavaScript and CSS is required to get Shopzilla Product Reviews up and running on your site. Our engineers will guide you through the process, but actual implementation time will vary depending on the complexity of your site and how tightly you wish to integrate Shopzilla Product Reviews.

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How long will my contract with Shopzilla last?

Contract length can be negotiated with your account manager. Contact us for details.

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Will implementing Shopzilla Product Reviews help raise my position in search engine rankings?

By utilising DirectSEO , you can see significant SEO improvements thanks to an increasing amount of relevant content directly on your product pages. This will improve core keyword density and keyword breath with long-tail phrases, helping bring more search-based traffic to your site.

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How much does Shopzilla Product Reviews cost?

Pricing can depend on exactly which services you require and can be negotiated with your account manager. Contact us or see our Product Reviews pricing for more details.

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How long will it take me to start populating my site with reviews?

This will depend on your site, but a great way to start with a bang is to send an email to your former customers requesting reviews. We can help you do this.

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Do I have to post all reviews, even the negative ones?

You can reject reviews if you wish, but we strongly advise against this. Multiple studies have proven negative reviews add credibility to retail sites. Shoppers become wary of sites that only display 4 and 5 star reviews for all their products.

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How are reviews moderated?

All incoming review content first passes through an automated profanity filter. Then, our team of trained moderators checks each review to make sure it is relevant to the product being reviewed. We then send the review over to you for final approval or rejection. You ultimately have the final say about which reviews are displayed on your site.

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Can I respond to a customer’s review?

Yes. Our Merchant Response feature allows merchants to post a response to any review.


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Can I customise the look and feel of Shopzilla Product Reviews?

Yes. Shopzilla Product Reviews includes a style sheet that allows you to quickly customise the user interface to reflect the unique look and feel of your website. Deeper integration and customisation is possible with a little technical knowledge or the help of our engineers.

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Do I have access to a support person from Shopzilla?

Yes. You will have a dedicated account manager you can contact during working hours, plus all clients have access to an extensive online knowledge base with helpful articles, best practice documents and answers to frequently asked questions.

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Can I have more than one site with Shopzilla Product Reviews?

Yes. Shopzilla Product Reviews customers can manage multiple sites under one account. Please contact your account manager for questions and multi-site discount pricing.

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Who do I contact if I have more questions?

See our Contact page to talk to us. Merchants already registered with Shopzilla can contact their account manager.

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