Shopzilla Solutions

Express FAQ

For large and medium-sized businesses that want to get the most out of our review programme, see the Shopzilla Product Reviews Enterprise FAQ .


How easy is it to implement Shopzilla Product Reviews on my website?

A basic technical comfort level with JavaScript and CSS is required to get Shopzilla Product Reviews up and running on your site. Integration usually takes only a few hours.


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How long will my contract with Shopzilla last?

We are confident our solution will add significant value to your business, but if you're not satisfied for any reason, you can end your contract and stop the service with thirty days' notice.


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Will implementing Shopzilla Product Reviews help raise my position in search engine rankings?

SEO-friendly (Search Engine Optimisation) landing pages provide a collection of category and product landing pages that contain all the product reviews within your site. These pages are crawled and indexed by search engine spiders, significantly improving your search relevance and ranking, especially for long-tail keywords.


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How much does Shopzilla Product Reviews cost?

We offer a range of prices to suit your business. See detailed pricing here, or contact us to find out more.


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How long will it take me to start populating my site with reviews?

This will depend on your site, but a great way to start with a bang is to send an email to your former customers requesting reviews. We can help you do this.


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Do I have to post all reviews, even the negative ones?

You can reject reviews if you wish, but we strongly advise against this. Multiple studies have proven negative reviews add credibility to retail sites. Shoppers become wary of sites that only display 4 and 5 star ratings for all their products.


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How are reviews moderated?

All incoming review content first passes through an automated profanity filter. Then, our team of trained moderators checks each review to make sure it is relevant to the product being reviewed. We then send the review over to you for final approval or rejection. You ultimately have the final say about which reviews are displayed on your site.


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Can I respond to a customer’s review?

Yes. Our Merchant Response feature allows merchants to post a response to any review.



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Can I customise the look and feel of Shopzilla Product Reviews?

Yes. Shopzilla Product Reviews includes a style sheet that allows you to easily customise the user-interface to reflect the unique look and feel of your website.


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Do I have access to a support person from Shopzilla?

Our clients have access to an extensive knowledge base with helpful articles, best practice documents and answers to frequently asked questions. If you need additional assistance, you can submit help desk tickets which will be answered in the order received.


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Can I have more than one site with Shopzilla Product Reviews?

Yes. Shopzilla Product Reviews customers can manage multiple sites under one account. Please contact your account manager for questions and multi-site discount pricing.


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Who do I contact if I have more questions?

See our Contact page to talk to us. Merchants already registered with Shopzilla can contact their account manager.


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